Session 2 is here! Held this past Sunday, subsequent L.A.B. sessions for Grab will be a weekly affair from now till end-may! Just drop us an email at hello@theseabilities if you would like to attend!
Our participants so far have come from various backgrounds like design, engineering, healthcare, accounting, economics, various Disability divisions et al, and each of them have enjoyed the L.A.B. sessions in their own right and are returning session after session! There is something for everyone, but don’t take our word for it:
“My boyfriend does Economics, but I swear I have never seen him been so creative and effortless at that! “
– Felicia Paul, Industrial Designer & (these)abilities L.A.B. participant
“Grab with a Disability” Simulation:
Picking up where we left off in Session 1, we continued our problem discovery by exploring the Grab App without our sense of sight.
We heard several cries of “I hate VoiceOver!”, “Why is it talking so fast to me?” and “Why they never ask me if I want to pay by cash or credit card??”.
For the uninitiated, screen readers like VoiceOver on the iPhone works like this:
Anyone want to make a guess how many swipes it takes to read both screens? A LOT! At least 35 swipes.
And here are some of the problems we managed to identify:
Think not just of the difficulty in navigating the App, but the time difference it takes a sighted person and a visually-impaired person to use the App, and how that might affect their journey.
Angel/Devil Driver Game:
Next, we wanted to uncover problems not just with using the App (mainly meant for booking your ride), but also the offline interactions like locating your ride, communicating with the driver, giving directions and more!
So we played a game known as Angel/Devil Driver. Here’s how it goes:
There was even a map of Singapore and cars to simulate!
Some got REALLY into it: Role-playing driver & passenger:
Some of the simplest suggestions we had:
Not the most user-friendly solutions, but the simplest ones around until more accessible changes are made to the ride-hailing experience! But for now….
Ideation Part 1:
After surfacing the ample amount of problems from the “Grab with a Disability” Simulation & Angel/Devil Driver game, we sought to think of ideas to solve them!
We used a traditional ideation tool known as 6-3-5.
6 people in a group, each with a piece of paper, to draw out 3 ideas in 5 minutes. After every 5 minutes, they would pass on their papers, in a circle, so that their neighbours could add-on to their idea. And after 30 minutes, we would have 108 ideas! This is also the stage where ideas can be as crazy and outrageous. We even encourage that!
Here are some of the ideas:
In Session 3, we will start to make sense of these ideas and synthesize them into just a few really solid, pragmatic ideas! We will also learn the early stages of building your own mobile App!
Till then, don’t wait for the review of Session 3, come for it! 10th April, 11-2pm at the Prototyping Lab @ National Design Centre.
See you there!!
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